Clear and practical
This page explains how to cancel or return a standard RollFix order and how made-to-specification work is treated.
For a standard RollFix product bought online, tell us within 14 days of receiving it if you want to cancel. You then have another 14 days to send it back.
Email first so the return can be identified. Unless the product is faulty or not as described, you are responsible for the return postage cost. Please obtain proof of postage.
Refunds are made to the original payment method within 14 days of receiving the returned goods, or earlier proof that they were sent back.
Standard delivery is included in the RollFix price. Any additional amount paid for an upgraded delivery option is not refunded beyond the standard-delivery amount.
Goods made to your specification or clearly personalised may be exempt from the normal change-of-mind cancellation right. This does not remove your rights if an item is faulty, not as described or does not meet the agreed specification.
Start the return
Include your name, order date, item and the reason for contacting us. You do not need to give a reason for a normal change-of-mind cancellation.
Contact Solidify This policy does not affect your statutory rights.